Parking and mobility

Is there parking available?
Yes, easily. There’s a free public parking area 100 metres away and a private, closed and paid parking inside the hotel.


Is there a safe place to store our bikes at the hotel?
Yes, inside the hotel. Closed and secure.


Are there charging points for electric cars?
If you have an adapter, you can charge your vehicle in the hotel’s parking area. There are also charging points in Roses, 5 km away.

 Breakfast and dining

What time is breakfast served?
Breakfast is served daily from 8:30 to 11:00 am.


Do you offer gluten-free breakfast options?
Yes, we do offer gluten-free options. Please let us know in advance.


Can we invite guests to join us for breakfast?
Yes, this is possible with a small supplement and prior notice, so we can prepare everything accordingly.


Is there a restaurant at the hotel?
We don’t have an in-house restaurant, but we’ll be happy to make a direct reservation for you at one of the local restaurants in the village.

Fermentum magna habitasse platea cum laoreet sagittis posuere a taciti, praesent quam dis nam conubia primis aliquet est lacinia.

Fermentum magna habitasse platea cum laoreet sagittis posuere a taciti, praesent quam dis nam conubia primis aliquet est lacinia.

Reservation Management

How can I modify my booking?
To modify your booking, simply send us an email or a WhatsApp message at +34 671 600 303.

How can I cancel my booking?
To cancel your booking, you can contact us by email or send us a WhatsApp message.

How can I get a copy of the receipt/invoice for my stay?
The invoice is automatically sent by email once payment has been processed.

Can I book more than one room at a time?
Yes, you can book multiple rooms at once.

General hotel services

s there an airport transfer service?
The hotel does not offer its own airport transfer service, but we can arrange a trusted taxi service for you at an additional cost.


What are the reception hours?
Reception is open every day at the following times:

Morning: from 8:00 a.m. to 12:00 p.m.
Afternoon: from 3:00 p.m. to 8:00 p.m.


Does the hotel offer laundry service for guests?
Yes, we offer laundry service upon request. Please let us know in advance. The service is available every three days.


Do the rooms have a hairdryer and equipment to make coffee or tea?
Yes, all rooms have a hairdryer and a kettle for making coffee or tea. Additionally, Premium rooms and Junior Suites include a capsule coffee machine.


Can I store my luggage before check-in or after check-out?
Yes, we can store your luggage. Please notify us in advance.


Are guided tours or organized activities offered from the hotel?
Yes, we offer recommendations and work with local guides and companies to help you enjoy guided tours and activities in the area.

Rooms and accessibility 

Do all rooms have a view?
No, views vary depending on the room type reserved.

Are all rooms accessible by elevator?
Yes, there is an elevator that reaches most rooms, except a few.

Do the rooms have air conditioning and heating?
Yes, all rooms are equipped with air conditioning and heating to ensure maximum comfort throughout the year.

Are there bathrooms with walk-in showers?
No, we do not currently have walk-in showers.

Do you offer connecting rooms?
No, we do not have connecting rooms.

Is the hotel accessible for guest with reduced mobility?
Yes, the hotel has an elevator and adapted access for guests with reduced mobility.

What is the difference between a Standard and a Superior room?
Superior rooms are larger than Standard rooms, and most include a terrace.
Premium rooms all have a terrace or balcony and offer more special features.
The Junior Suite includes a small living area and a private terrace.

Is my requested bed type, view or room location guaranteed?
Yes, we guarantee the bed type, view or room location you’ve requested. Guests booking directly on our website can choose the exact room, as each one is unique and individually decorated.

Where can I find detailed information about the rooms?
You can find all the details and photos on our website, under the “Rooms” tab.

Surroundings and location

What restaurants, tourist attractions and public transport options are nearby?
In the village of Palau-saverdera, you'll find a great variety of restaurants and bars for all tastes:

Casa Carmeta – Traditional Catalan home-style cooking in a cosy atmosphere.
Nou Fusion – Creative dishes with international influences.
Ca la Júlia – Open for lunch; traditional cuisine and daily menu.
Solovida – Modern and healthy dishes with vegetarian options.
Can Carriot – Local specialities in a friendly setting.
Bar Cal Pintor – Ideal for breakfast, tapas or a relaxing coffee.
Mas Cusí – Tapas and drinks on a pleasant terrace (open in summer).

Is there a bus stop near the hotel?
Yes, there is a bus stop at the entrance of the village, just a few minutes' walk from the hotel.

How can I get to the nearest beach from the hotel?
The nearest beach is in Roses, only 5 minutes away by car or bus.

Can I reach Palau-saverdera from Girona Airport by public transport?
Yes, it’s possible by combining train and bus connections.

What’s the best way to get from the airport to your hotel?

The most comfortable and direct option is by car or taxi. The journey from Girona Airport to the hotel takes approximately 50 minutes.

What is the approximate price of a taxi or shuttle to Girona Airport?
The price of a private taxi is around €90 per journey. If you wish, we can help you arrange the booking in advance.

Quins mètodes de pagament accepteu?
Acceptem pagaments amb targeta (excepte American Express i Diners Club), en efectiu i per transferència bancària.

Es necessita el passaport o el DNI per allotjar-se?
Sí, és obligatori presentar un document d’identitat vàlid (DNI, passaport, carnet de conduir o permís de residència) per fer el check-in.

Quina edat es requereix per reservar una habitació?
Cal tenir com a mínim 16 anys per poder fer una reserva.

Puc pagar l’habitació d’un altre hoste, amic o familiar, amb la meva targeta de crèdit?
Sí, és possible pagar l’estada d’un amic, familiar o altra persona amb la vostra targeta.

Quina identificació han de presentar els hostes en fer el check-in si una tercera persona ha pagat l’habitació?
Els hostes han de presentar un DNI, passaport, carnet de conduir o permís de residència vàlid en el moment del check-in.

Es pot fer el early check-in o sortir més tard (late check-out)?
Sí, oferim early check-in i late check-out, sempre que hi hagi disponibilitat i amb un suplement de 30 €. Recomanem consultar-ho amb antelació.