Parking and mobility

Is there parking available?
Yes, easily. There’s a free public parking area 100 metres away and a private, closed and paid parking inside the hotel.


Is there a safe place to store our bikes at the hotel?
Yes, inside the hotel. Closed and secure.


Are there charging points for electric cars?
If you have an adapter, you can charge your vehicle in the hotel’s parking area. There are also charging points in Roses, 5 km away.

 Breakfast and dining

What time is breakfast served?
Breakfast is served daily from 8:30 to 11:00 am.


Do you offer gluten-free breakfast options?
Yes, we do offer gluten-free options. Please let us know in advance.


Can we invite guests to join us for breakfast?
Yes, this is possible with a small supplement and prior notice, so we can prepare everything accordingly.


Is there a restaurant at the hotel?
We don’t have an in-house restaurant, but we’ll be happy to make a direct reservation for you at one of the local restaurants in the village.

Pets

Are dogs allowed? What is the nightly pet fee?
Yes, we welcome all pets, including dogs of any breed or size. The pet fee is charged per pet, per day, and depends on the animal's weight:
Up to 10 kg: €10 / day
Over 11 kg: €21 / day

Are there any special conditions?
Yes, to ensure a pleasant stay for all guests:
At check-in, guests will be asked to sign a responsibility agreement, accepting liability for any damage or dirt caused by the pet in the room or common areas.

Pets are not allowed to:
-Sleep on hotel beds.
-Use the shower or bathtub.
-Be dried with hotel towels.
-If this occurs, cleaning or replacement costs will be charged.
-Please do not leave pets alone in the room if they may bark or cry.
-We also ask guests to respect quiet hours and ensure pets do not disturb others.
Thank you for traveling responsibly and respecting this peaceful space!

WiFi & Technology

What are the WiFi conditions?
We offer free high-speed fiber-optic WiFi throughout the hotel. You just need to enter the password, which we’ll provide upon arrival.

Does the WiFi work well in the rooms?
Yes, the WiFi signal is strong in all rooms and common areas.

Is it safe to pay online?
Yes, online payments are processed through secure gateways with PSD2 authentication, ensuring your data is protected and the transaction is safe.

Reservation Management

How can I modify my booking?
To modify your booking, simply send us an email or a WhatsApp message at +34 671 600 303.

How can I cancel my booking?
To cancel your booking, you can contact us by email or send us a WhatsApp message.

How can I get a copy of the receipt/invoice for my stay?
The invoice is automatically sent by email once payment has been processed.

Can I book more than one room at a time?
Yes, you can book multiple rooms at once.

General hotel services

s there an airport transfer service?
The hotel does not offer its own airport transfer service, but we can arrange a trusted taxi service for you at an additional cost.


What are the reception hours?
Reception is open every day at the following times:

Morning: from 8:00 a.m. to 12:00 p.m.
Afternoon: from 3:00 p.m. to 8:00 p.m.


Does the hotel offer laundry service for guests?
Yes, we offer laundry service upon request. Please let us know in advance. The service is available every three days.


Do the rooms have a hairdryer and equipment to make coffee or tea?
Yes, all rooms have a hairdryer and a kettle for making coffee or tea. Additionally, Premium rooms and Junior Suites include a capsule coffee machine.


Can I store my luggage before check-in or after check-out?
Yes, we can store your luggage. Please notify us in advance.


Are guided tours or organized activities offered from the hotel?
Yes, we offer recommendations and work with local guides and companies to help you enjoy guided tours and activities in the area.

Rooms and accessibility 

Do all rooms have a view?
No, views vary depending on the room type reserved.

Are all rooms accessible by elevator?
Yes, there is an elevator that reaches most rooms, except a few.

Do the rooms have air conditioning and heating?
Yes, all rooms are equipped with air conditioning and heating to ensure maximum comfort throughout the year.

Are there bathrooms with walk-in showers?
No, we do not currently have walk-in showers.

Do you offer connecting rooms?
No, we do not have connecting rooms.

Is the hotel accessible for guest with reduced mobility?
Yes, the hotel has an elevator and adapted access for guests with reduced mobility.

What is the difference between a Standard and a Superior room?
Superior rooms are larger than Standard rooms, and most include a terrace.
Premium rooms all have a terrace or balcony and offer more special features.
The Junior Suite includes a small living area and a private terrace.

Is my requested bed type, view or room location guaranteed?
Yes, we guarantee the bed type, view or room location you’ve requested. Guests booking directly on our website can choose the exact room, as each one is unique and individually decorated.

Where can I find detailed information about the rooms?
You can find all the details and photos on our website, under the “Rooms” tab.

Surroundings and location

What restaurants, tourist attractions and public transport options are nearby?
In the village of Palau-saverdera, you'll find a great variety of restaurants and bars for all tastes:

Casa Carmeta – Traditional Catalan home-style cooking in a cosy atmosphere.
Nou Fusion – Creative dishes with international influences.
Ca la Júlia – Open for lunch; traditional cuisine and daily menu.
Solovida – Modern and healthy dishes with vegetarian options.
Can Carriot – Local specialities in a friendly setting.
Bar Cal Pintor – Ideal for breakfast, tapas or a relaxing coffee.
Mas Cusí – Tapas and drinks on a pleasant terrace (open in summer).

Is there a bus stop near the hotel?
Yes, there is a bus stop at the entrance of the village, just a few minutes' walk from the hotel.

How can I get to the nearest beach from the hotel?
The nearest beach is in Roses, only 5 minutes away by car or bus.

Can I reach Palau-saverdera from Girona Airport by public transport?
Yes, it’s possible by combining train and bus connections.

What’s the best way to get from the airport to your hotel?

The most comfortable and direct option is by car or taxi. The journey from Girona Airport to the hotel takes approximately 50 minutes.

What is the approximate price of a taxi or shuttle to Girona Airport?
The price of a private taxi is around €90 per journey. If you wish, we can help you arrange the booking in advance.

Payment and Check-in

What payment methods do you accept?
We accept payments by card (except American Express and Diners Club), in cash, and by bank transfer.

Is a passport or ID required to check in?
Yes, it is mandatory to present a valid ID (passport, national ID, driver’s license or residence permit) at check-in.

What is the minimum age to book a room?
Guests must be at least 16 years old to make a reservation.

Can I pay for someone else’s room with my credit card?
Yes, you can pay for a friend’s, family member’s, or another guest’s stay with your credit card.

What ID should guests provide if someone else paid for the room?
Guests must present a valid ID (passport, national ID, driver’s license or residence permit) upon arrival.

Is early check-in or late check-out available?
Yes, early check-in and late check-out are available subject to availability, with a €30 surcharge. We recommend requesting it in advance.