CONDICIONS GENERALS DE RESERVA

www.hotelboutiqueniudesol.com

Titular: MERCÈ BARCELÓ BATLLORI

Adreça: LA COSTA 19 – 17495 Palau-saverdera

Contacte: Tel./whatsapp – 671600303

correu electrònic: info@hotelboutiqueniudesol.com

NIF: 40432516B

Introduction.
The purpose of this document is to regulate the GENERAL CONDITIONS OF CONTRACT for the services of the HOTEL *BOUTIQUE NIU DE SOL, hereinafter referred to as the Hotel. The contact details of the commercial entity that owns this trademark appear at the top of the page. The terms "You" and "User" are used here to refer to all persons who, for whatever reason, access www.hotelboutiqueniudesol.com (hereinafter, the Site) or use the services provided on the portal. Use of these services implies full and unreserved acceptance and validity of each one of the general terms and conditions contained in the latest updated version of these general terms and conditions. As a customer, you declare that you are of legal age and have sufficient legal capacity to be bound by the following terms and conditions when you contract with the HOTEL. The HOTEL informs you that the formalities for obtaining the services offered are those described in the following general conditions of contract, as well as any other specific ones that are indicated on the screen during browsing, so that you declare that you are aware of and accept these formalities as necessary for contracting the services offered on the Website.

Best price guarantee
The HOTEL guarantees that the reservation made on its own website has the best price guaranteed and that the conditions are better than or equal to those of other online reservation platforms.

Online booking services
The purpose of using the HOTEL *BOUTIQUE's online reservation services is to reserve a room with the HOTEL. Use of these services implies full and unreserved acceptance and validity of each one of the terms and conditions contained in the latest updated version of these terms and conditions. Contractual procedure: When you use the service, you will receive a confirmation e-mail containing your booking number. This e-mail serves as proof of your booking and confirmation of acceptance. You must check the voucher and the confirmation to avoid any misunderstanding. In the event of incorrect details or unacceptable conditions, please contact us within two days of confirmation.

Free cancellation
All bookings, except for gift vouchers, can be cancelled free of charge if the cancellation is requested in writing three days before the day of arrival in low and mid-season. In the case of gift vouchers and in high season (August, Easter, and New Year), cancellation is free if requested six days before arrival.

Cancellation policy
Reservations made through this website will be guaranteed by the credit card provided by the user on the form or by the payment and deposit made. No-shows or cancellations after the stated deadline will result in half the amount of the reservation being charged to the credit card and the reservation will be cancelled. The hotel will automatically release rooms booked by guests who do not show up on the day of arrival. For groups of 10 people or more, bookings made with gift vouchers are subject to the same cancellation conditions as for the high season. In low season, cancellations can be made free of charge 3 days before arrival for bookings made on the hotel's website. On other platforms, this period may vary between 5 and 7 days. We reserve the right to cancel bookings which, for appropriate reasons, we consider to be fraudulent. In the event of cancellation or departure before the booking date, the establishment will not be able to deduct any amount, in accordance with the Consumer Law.

Cancellation due to force majeure
This policy does not accept cancellations due to force majeure. The following reasons for cancellation are accepted as situations arising after the booking. These could not be foreseen at the time of booking and which prevent the booking from being carried out or make it legally impossible to carry out the booking:

Changes in government travel requirements.
Declared epidemics and emergencies.
Government-imposed travel restrictions.
Military actions and other conflicts.
Natural disasters.

The no-fee cancellation conditions exclude all other circumstances. The following are examples of situations where this policy does NOT allow free cancellations: unexpected illness or injury; legal obligations such as jury duty, cancellation, or postponement of an event for which a booking has been made; road closures or cancellation of flights, trains, autobahns, etc.

The free cancellation policy excludes all other circumstances. Examples of situations where this policy does NOT allow free cancellations are: unexpected illness or injury; legal obligations such as jury duty, cancellation, or postponement of an event for which a booking has been made; road closures or cancellation of flights, trains, buses and ferries; vehicle breakdown, etc.

To cancel a booking, you must make a binding request by sending an e-mail to info@hotelboutiqueniudesol.com.

Date changes
Date changes are possible provided that they are communicated within the deadlines described in the cancellation conditions. In the case of gift vouchers, a supplement of €20 will be charged for the above-mentioned change.

Prices
Prices are per room and per night. The prices shown on our website include VAT and breakfast. Prices vary according to the season. The amount of all supplements is explained at the end of this document.

Conditions regarding pets
All pets are allowed in the establishment. The supplement varies according to weight and is defined at the end of this document. The rates are always per day and per pet. Guests will sign at the time of check-in, their responsibility in relation to the pet, for example, in case of damage or soiling anything in the hotel or room. The pet supplement does not include in any case, sleeping in the hotel bed, using the shower or bathtub, or drying with hotel towels. If this is done, the cleaning of the bed linen will be charged. The supplement also does not include that pets may disturb other guests, we understand that guests will be respectful of the night time and that they will not leave the pet alone in the room if it cries or barks.

Translated with DeepL.com (free version)

Use of services.
The user undertakes to use the services in accordance with the law, morality, good customs and public order, as well as the provisions of these general conditions. Consequently, you are obliged not to use the services for purposes that are unlawful and/or contrary to the provisions of these General Terms and Conditions, prejudicial to the rights and/or interests of third parties or which, in any way whatsoever, may damage the services, the HOTEL and/or your image.

System variability.
The HOTEL may, for the sake of greater agility and for the benefit of users, unilaterally modify, at any time and without prior notice, the services provided, or the Conditions of Operation, techniques and use of the services, publishing such modifications on this Website so that they are once again known and accepted by Customers. Likewise, in order to improve the service and establish an optimum level of quality, which is the HOTEL's ultimate objective, Users may suggest any changes they deem useful by contacting the Website managers via the e-mail address.

Hotel categories.
The hotel categories indicated are in accordance with the star system in force in Catalonia and are translated into stars according to the different parameters that make up the official hotel classification system. Twin/double rooms. All rooms have double beds. If you require two single beds together, please inform us at the time of booking.

Arrival and departure times.
Arrival time is between 3pm and 8pm. If you are unable to arrive before this time, please inform us as soon as possible. Check-out time is from 8 a.m. and must be no later than midday. This establishment accepts *check-in and *express check-out. In this case, a scanned ID of all occupants is required.

Payment.
Reservations are paid for at the time of check-in. VISA, Mastercard and cash are accepted.

Family rooms.
The hotel has family rooms for 3 and 4 people. The supplement for an extra bed or cot is detailed at the end of this document. Family rooms occupied by 2 people using two beds will incur a supplement of €40 per day. Bed sharing is not permitted, i.e. if there are 3 people in a room, there must be one double bed and one extra bed.

Overbooking.
If the hotel is unable to provide the accommodation booked, the guest accepts that the hotel's responsibility is limited to finding accommodation of a similar standard (in the case of the Hotel NiU de Sol, this would be a 3-star standard). The HOTEL will take all necessary precautions to ensure that this does not happen. The customer also accepts that advance notice of such a change of hotel is not guaranteed. The HOTEL shall not be liable for any costs, losses or damages arising from or in connection with the change of hotel, as the HOTEL has no control over this situation. If the customer refuses a satisfactory alternative, they do so at their own risk. If the guest is dissatisfied with any aspect of the new hotel, they must make this known to management immediately and be given the opportunity to rectify the situation at the outset.

Gift vouchers (*Wonderbox, *Smartbox, *Fentpaís, etc.)

Gift vouchers can only be processed in writing. In the event of a change of date or any other modification after the reservation has been sent, a supplement of 20 euros will be charged as an administration fee. The supplement for an extra bed or cot is detailed at the end of this document. Shared beds are not permitted, i.e. if a room is occupied by 3 people, there must be one double bed and one extra bed. Family rooms with 2 people occupying both beds* will incur a supplement of €40 per day.

Protection of personal data

In accordance with the provisions of Article 5 of Law 15/1999 of 13 December on the Protection of Personal Data (hereinafter, "LOPD"), HOTEL hereby informs you that the personal data you have provided by filling in any electronic registration form on our website, as well as any data to which HOTEL has access as a result of your browsing, consulting, requesting or subscribing to any service or product, or any transaction or operation carried out through the HOTEL website, will be stored in a file for which Mercè Barceló *Batllori is responsible. You may exercise your rights of access, rectification, cancellation and opposition to the processing of your personal data in accordance with the terms and conditions set out in the aforementioned *LOPD. Failure to complete the mandatory fields on any electronic registration form may result in the HOTEL being unable to process your request. The purposes for which personal data is collected are those indicated, in particular, on each of the pages on which the electronic registration form appears. In general, the personal data you provide will be used to respond to your requests for information and to inform you of new HOTEL activities, products and services. In this sense, personal data may be segmented and processed to create market profiles for advertising purposes. For the purposes of the provisions of articles 11 and 34.e) of the *LOPD, you expressly consent that HOTEL may communicate your data to group companies for the purposes indicated above, in any country of the world, including those which do not offer a level of protection comparable to that of the *LOPD. By accepting the information contained in this legal notice, you agree to be informed of the provisions of article 27 of the *LOPD, relating to the communication of the first transfer of data. Consent to the communication of personal data may be revoked at any time, without retroactive effect. If, by filling in your details in the relevant form, you have expressed your wish to receive information by e-mail, you therefore consent to receiving commercial communications by electronic means, in accordance with the provisions of the Law on Information Society Services and Electronic Commerce. In the event that you provide us with personal data from third parties, in accordance with the provisions of article 5.4. LOPD, declare that you have previously informed these persons of the content of the data provided, the origin of this information, the existence and purpose of the file containing the data of the recipients of this information, the possibility of exercising the rights of access, rectification, cancellation or opposition, as well as the identification data of the HOTEL under the terms and conditions that are established. HOTEL undertakes to treat all personal data with the utmost confidentiality, using them exclusively for the purposes indicated. HOTEL informs you that it has implemented the technical and organisational security measures necessary to guarantee the security of your personal data and to prevent their alteration, loss, processing and/or unauthorised access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether caused by human action or the physical or natural environment. All this in accordance with the provisions of article 9 *LOPD and Royal Decree 994/1999, of 11 June, which approves the regulation of security measures for automated files containing personal data.

Safeguarding of the general terms and conditions.

If any provision of these general terms and conditions is declared invalid or unenforceable, the remaining general terms and conditions will be maintained in the agreed terms. Nothing in this agreement affects in any way the mandatory consumer provisions. If you are not a consumer, you expressly waive your right of withdrawal. HOTEL and acceptance of the rules of use. The User is aware that use of the online reservation services implies full and unreserved acceptance of each of the clauses that make up the rules of use of the Website, in the version published by HOTEL at the time the User contracts the service. These rules of use supplement the following general terms and conditions in all aspects in which they do not conflict. Consequently, the User must be aware of the importance of consulting the rules on this page before accessing or using these services. The HOTEL and the users, for the resolution of any controversy that may arise, regarding the validity, execution, fulfilment or resolution, total or partial, submit, with express waiver, to the same jurisdiction or any other that, if applicable, may correspond to the jurisdiction of the Courts and Tribunals of Girona. This contract is the full and complete expression of the agreement between the HOTEL and the User, and supersedes all previous pacts, commitments, manifestations or agreements, both written and oral, that may have previously existed between the two.

Amounts of supplements:
The price of an extra bed in a double or superior room is €40 per person per day, including breakfast, and does not vary according to the age of the person, whether adult or child.
The price for a baby is €30 per day, whether they sleep with their parents or use their own bed. If they use a hotel bed, the price is €45 per day.
The cost of breakfast for an adult not staying at the hotel is €18.
Family rooms with a total occupancy of 2 people using both beds are charged at €40 per day.
A 3-hour flat rate is available for departures after midday or arrivals before 3pm.

The daily rate for pets is €9 for animals weighing less than 10 kilos and €21 for animals weighing more than 11 kilos.

******************** In case of contractual doubt, the original document prevails. Translations are provided for information purposes only.*******************